Free Worldwide Shipping

Enjoy free worldwide shipping on orders over US$100 as a little thank-you to our customers around the world.

No code needed — free shipping is automatically applied at checkout.

Duties & Customs

At miel, we want our international customers to shop with confidence. That's why we cover all import duties, taxes, and customs clearance fees for shipments to the following countries.

Countries Where Duties & Taxes Are Covered by miel

• United States

• Singapore

• Taiwan

• South Korea

• New Zealand

• Australia

For shipments to these countries, miel covers all import duties, taxes, and customs clearance fees.

You will not be required to pay any additional duties, import taxes, or customs clearance fees upon delivery.

Shipments to the EU & United Kingdom

For shipments to the European Union and the United Kingdom, we provide documentation under the applicable Economic Partnership Agreements (EPAs) to help customers benefit from preferential customs treatment where eligible.

Additional Charges

While we cover standard import duties, taxes, and customs clearance fees for the countries listed above, additional charges may arise due to circumstances related to the customer, including:

• Incorrect or incomplete delivery addresses

• Customer-requested changes to the delivery address or shipping arrangements

• Refusal to accept delivery

• Storage fees

• Re-delivery fees

• Other charges resulting from customer-related circumstances or failure to complete necessary procedures

Where permitted by applicable law, these additional costs may be charged to the customer or deducted from any applicable refund.

From Japan to your doorstep.

We are committed to making your shopping experience as smooth, transparent, and worry-free as possible, so you can enjoy your favorite pieces with peace of mind.

Payment Methods

・Shop Pay

・Visa, Mastercard

・American Express

・JCB

・paypal

・Apple Pay,

・Google Pay

Packaging

Your order will be carefully wrapped and shipped.
To prevent damage, all items are placed in a protective plastic bag.
We deliver the joy of shopping at miel, directly from Japan.

Shipping

・Due to temporary restrictions in certain countries (such as Russia), we may not be able to process some items.
・Orders placed by 1:00 PM (JST), Monday through Friday, will be shipped the same day.
・Orders placed on weekends and Japanese national holidays will be shipped on the next business day.
・We aim to ship within 1–2 business days.
・Our business day calendar is available on Instagram (@miel.japan). Please check for details.

We are unable to accept cancellations after an order has been confirmed.
Orders will be shipped to the address provided at checkout.
If there is an error in the shipping address, please contact us at info@mielshop.net as soon as possible.
Please note that we cannot change the address after the order has been shipped.
Any additional shipping fees incurred will be the responsibility of the customer.